Damage during delivery

The buyer should inspect the contents of the consignment on receipt. In the event of damage, the Buyer shall notify Kridis s.p. by e-mail to maja@ilo.si. After the initial contact, the customer returns the entire shipment (package, protective packaging, products) to Kridis, Kristjan Korošec s.p., Bevkova 31, 3000 Celje, and Kridis provides a replacement shipment.

Right of withdrawal

The purchase is deemed to be made via a Distance Contract. The language in which the Treaty shall be concluded shall be “SLOVENESCH”.

The Buyer shall have the right to notify the Company within fifteen (15) days from the date of placing the order that it withdraws from the order without being required to give a reason for its decision. If the Buyer has already paid for the Goods, the Company must reimburse the Buyer within fifteen (15) days of receipt of the cancellation notice. The amount for the delivery service is not included in the refund.

If the goods have already been received, the Buyer has the right to notify the Company in writing within fifteen (15) days of receipt that he/she wishes to return the goods. Within fifteen (15) days of the written notification, the Buyer must return the Goods, but in their original packaging and unopened, and Kridis s.p. must refund the purchase price paid within fifteen (15) days of receipt of the returned/cancelled Goods. The amount for the delivery service is not included in the refund.

We will also replace the goods if we have sent you the wrong product because of our mistake. We will refund your purchase price as soon as we receive the returned goods.

The Buyer shall bear the full cost of delivery when returning the goods.

If Kridis s.p. reasonably suspects that the Buyer is deliberately making a purchase and subsequently requests cancellation of the order for the sole purpose of misleading or harming Kridis s.p., the Buyer shall not be entitled to a refund of the amount paid.

If the Buyer fails to pay the amount or the advance payment due under the preliminary invoice as security for the seriousness of the conclusion of the transaction when called upon to do so by the Seller, the Buyer shall be deemed not to have accepted the offer and the contract shall not have been concluded. Kridis s.p. shall immediately inform the Buyer thereof.

Returning goods – Complaints

A DESCRIPTION OF THE RIGHT OF WITHDRAWAL:

For distance contracts, the consumer has the right to notify the company within 15 days that he or she is withdrawing from the contract, without having to give a reason for his or her decision. A message is considered to be on time if it is sent within the deadline. The only cost borne by the consumer in the event of withdrawal from the contract is the direct cost of returning the goods. If the consumer withdraws from the contract, our company will refund all payments made as soon as possible and at the latest within 15 days of receipt of the cancellation notice.

If the goods have already been received and the buyer withdraws from the contract, the buyer shall return or hand them over to the company or to a person authorised by the company to take delivery of the goods immediately or, at the latest, within 15 days of the notice of withdrawal. The Buyer is deemed to have returned the goods in time if he sends them before the expiry of the 15-day return period.

The Buyer shall be liable for diminution in the value of the goods if the diminution in value is the result of handling which is not strictly necessary to establish the nature, characteristics and functioning of the goods. The goods received must be returned undamaged and in the same quantity, unless the goods are destroyed, spoiled, lost or reduced in quantity without any fault on the part of the consumer.

The trader may withhold reimbursement of payments received until the goods have been collected or the buyer has provided proof that he has sent the goods back, unless the trader offers the option of collecting the returned goods himself.

THE BUYER HAS NO RIGHT TO WITHDRAW FROM THE CONTRACT AND RETURN THE PRODUCTS IN THE EVENT OF:

¤ if the user has already removed the packaging and unsealed them;

¤ a used product, as these products are inherently unsuitable for return (e.g. they show signs of use);

¤ products that are damaged or in altered quantities.

Please send the returned goods to our address:

Kridis, Kristjan Korošec s.p.
Bevkova 31
3000 Celje

Form. Please fill in the form and return it by email to maja@ilo.si or in hard copy to our address Kridis, Kristjan korošec s.p., Bevkova 31, 3000 Celje.

CLAIM:

The Buyer may claim the goods within eight (8) days of purchase if the goods do not have the characteristics expressly promised by the Seller, if the Seller has sent the wrong products, products in the wrong quantity or colour, or if the products otherwise deviate from the Buyer’s order. In this case, the Buyer may request an immediate replacement with an identical, faultless product or, within the time limit and under the conditions laid down by law, a claim for material defect.

Text last updated: 18. 4. 2021.